Shipping Policy
Order processing
Orders are usually processed within 1-3 business days. Once shipped, tracking information is typically available within 1-5 business days.
Estimated delivery times
- USA: 5-9 business days
- Canada: 6-12 business days
- United Kingdom: 6-13 business days
- Europe (most countries): 8-13 business days
- Australia: 7-13 business days
- Asia (selected destinations): 4-9 business days
- Other international destinations: 8-18 business days
Delivery times are estimates and may vary during peak periods, holidays, customs clearance, or carrier delays.
International shipping
We ship to many international destinations. If your country is not available at checkout, please contact hi@Yocielo.com.
Customs and import duties
International orders may be subject to customs fees or import duties charged by your local authority. These charges are the customer's responsibility.
Lost, damaged, or incorrect orders
If your order arrives damaged, is missing items, or tracking has stopped updating for an unusual amount of time, contact hi@Yocielo.com and include your order number and any relevant photos.